How can I track my order?
Login to My Account and view My Purchases to access your tracking information. Don’t have an account? Create one using the email address you checked out with. Alternatively, check your emails for tracking information. If you selected Deliver to Store you will receive an SMS or email to let you know once your order is ready to collect.
Delivery on Public Holidays?
Our delivery partners may not deliver your order on a public holiday. If your order is placed on a Public Holiday it will not be processed and despatched until the next business day.
During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.
Do I need to sign for my order?
You can elect during checkout if you would like your order to be left unattended. By doing this you are giving your delivery company permission to leave your order in a safe place if no one is home to sign for your order.
cottonon will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and cottonon will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
Delivery Terms & Conditions
Delivery Terms & Conditions
Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.
cottonon will not be held responsible for any theft or damage if you provide us with an authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and cottonon will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us. Please note all gift card purchases will be delivered separately.
If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
Delivery Fee Terms & Conditions
No promo code needed! Free or reduced delivery is automatically applied at checkout when your order is over the specified threshold.
The threshold for your delivery fee is calculated after any promotions and discounts are applied.
Free or reduced delivery charges are available only to the delivery method specified.